conciergemy@reebonz.com | 1800-806-530
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Reebonz Atelier

The Promise of Authenticity
Reebonz aims to put your mind at ease when it comes to making a purchase with us. Possessing the technical know-how to authenticate, grade and restore the item, our in-house artisans promises an exceptional product in great condition at an excellent price, certified with our Reebonz Authenticity Certificate Card and Reebonz Atelier Grading Report.

Reebonz Atelier Stamp

The promise of quality and authenticity in every item found in Reebonz.com
learn more >


REEBONZ’s promise to the BUYERS


At Reebonz, we promise to WOW you with the best service & products.


VIEW BUYERS PROMISES >

I ordered another purse just right after I received the Prada tote. Keep this good service up!.

Weiying Low

I would like to say thanks to the Concierge Team for the swift reply to my email this morning. My order has been tracked and I'm now looking forward to its arrival this week. Excellent customer care.

Stuart Anderson

A very positive surprise from Reebonz, thank you so much.

Vanessa Wang


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WOW Promise

A simple promise.
To WOW you.


Your satisfaction is our top priority. Our WOW promise reminds us of the experience you deserve. Your feedback motivates us not to lose sight of this promise.

If we failed to WOW you, contact us. We’ll make it right.

Delivery

5 BUSINESS DAYS DELIVERY


Get your items on time! We aim to deliver your purchase within 5 business days.

Free Shipping

FREE SHIPPING. NO DUTIES & TAXES


Save on shipping costs! Enjoy free international shipping with no taxes and duties on all purchases made at Reebonz.

Returns

EASY RETURNS AND REFUNDS


Send your item(s) back to us within 7 business days (upon receiving your purchase) with our easy return process. You'll receive our notification email once we've received your item(s). Your refund (less all shipping and administrative fees) will be in your account within 30 business days from receiving our notification email.


Customer Response

1 BUSINESS DAY CUSTOMER RESPONSE


To ensure that you get the best shopping experience, we aim to get back to customers' queries within 1 business day.

Customer Response

BUY BACK/TRADE IN GUARANTEE


We guarantee to buy back your pre-owned Reebonz item for cash or store credits*. *T&Cs apply.

We guarantee that all the items we carry are 100% authentic.


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